Frequently Asked Questions

By leading with IT strategy and compliance guidance, ZidoSoft fills two major gaps in the IT provider industry. This expertise helps clients:

• Save time, money, and increase profitability.
• Reduce employee frustration and improve team morale.
• Solidify defenses against data breaches, ransomware attacks, and legal exposure.
• Lower cybersecurity and compliance risk

Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.

• Software Planning

  With effective software planning allows us to allocate resources wisely. By carefully identifying the requirements of your project and setting priorities, timeline and delivery.

• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.

• SaaS Development

  We boost the development teams of SaaS firms seeking rapid growth. Our distinct abilities can seamlessly integrate with your existing processes or aid in the development of new ones.

• API Development

  We are committed to assisting you in constructing the foundation of your organization using an API-centric data layer that facilitates seamless interoperability among systems.

• MVPs & POCs

  If you are already in the process of determining the requirements of your users or require a demonstration to secure your budget, we can assist you in creating a Minimum Viable Product (MVP) or Proof of Concept (POC) that is capable of showcasing the unique benefits of your offering.

• Security and Performance

  The design of your systems is the starting point for ensuring both security and performance. We adhere to stringent criteria when designing the fundamental structure of the architecture.

• Business Application Development

  We develop cloud-based business applications that facilitate customer-business interaction and equip personnel with enhanced resources to optimize their job performance.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

Zido Soft selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.

Zido Soft creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.

Most Zido Soft locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.

Zido Soft is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.

Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.

Operationally mature organizations in the following verticals:

• Professional
• ServicesCPA
• Legal
• Finance
• Insurance
• Real Estate
• Consulting
• Manufacturing
• Healthcare
• Nonprofit

We prioritize a multitude of open-source technologies. The utilized technologies consist of Laravel, Node.js, Python, Vue.js, and React, among others. Our stance is one of refusal, so when you engage in business with us, you can rest assured that you are obtaining services within the stack that are unparalleled in quality.