Managed Services
Site reliability engineering, 24/7 monitoring, and incident response. We run the systems we build, with SLAs we publish and defend.
Operations that do not improvise.
Most systems do not fail because they are poorly built. They fail because nobody owns them after launch. We do.
Site Reliability Engineering
Defined SLOs and error budgets for every service we manage. Engineering effort is spent where reliability actually moves the number.
24/7 monitoring
Metrics, logs, traces, and alerts aggregated in one place. Our on-call engineers see problems before your users feel them.
Incident response
Documented runbooks, clear escalation paths, and blameless postmortems. Every incident produces a permanent improvement.
Performance optimization
Continuous tuning of queries, caching, CDN configuration, and application code. Response times stay low as usage grows.
Security patching
Vulnerability scanning, dependency updates, and coordinated patching on a published cadence. Nothing waits for a breach to be fixed.
Backup and recovery
Scheduled backups with verified restores. Defined RTO and RPO targets. Recovery drills executed on a fixed calendar.
Reliability is a practice, not a promise.
We do not claim five nines because it sounds good. We publish the SLAs we commit to, and we report against them every month.
Published SLAs
Response and resolution targets defined in writing, per severity level, and reviewed with you monthly.
Transparent status
Real-time status page for the systems we manage. Every incident logged publicly with a postmortem.
Named engineers
You know who is on your account. No rotating ticket queues. No anonymous support tiers.
Continuous improvement
Quarterly reliability reviews with concrete action items. Every improvement documented and tracked.
Operations documented to audit standards.
Every action taken on your systems is logged and available for review. Change management, access control, and incident records meet ISO 27001 requirements.
Often paired with these.
Have systems that need to stay up?
Tell us what you are running. We'll help you define the SLAs and the operational discipline behind them.